Two ideas we've written about recently might look, at first glance, like they're solving different problems. The DRIVE Human-Centered Design™ Method (Discover, Relate, Ideate, Visualize, Evolve) is a process for designing learning experiences. The Human-Centered Workplace Framework (Agency, Belonging, Growth, Meaning, and Contribution) is a way of describing what people fundamentally need at work. If you've been following our recent posts, this is where a few threads start co

Before your organization buys another learning platform, another AI tool, or another piece of workplace software, it's worth asking a less exciting but more useful question: are we actually using what we already have? The data suggests the answer, for most organizations, is no. Recent industry research found that 66% of an organization's application portfolio is either complete shelfware or running at half capacity. 21% sitting idle with zero meaningful usage, and another 45%

Companies with strong training programs tend to see meaningfully higher profit margins than those that invest less in employee development. And yet, a huge share of that investment quietly evaporates, research on memory retention suggests learners can forget as much as 70% of what they learned within just 24 hours if nothing reinforces it afterward. That gap between investment and impact usually isn't a content problem. It's a design problem specifically, a failure to design