Updated: Mar 11, 2021
Digital Learning in the Philippines is now an essential innovation adapted not just by the education sector but also in other industries. This helps employees in learning new skills, improving performance, or growing in their career, especially when the company is in a Hybrid Workplace Setup.
Many organizations and leaders think that merely acquiring a tool or technology such as a Learning Management System (LMS) can quickly transform their training process into a digital set-up. On the contrary, it takes more than just purchasing a tool or creating videos and other digital files. It has to undergo a series of thorough planning and testing to properly meet your people's current needs.
If you are just starting to implement a digital learning system in your business, the following milestones are key to ensure an effective and successful implementation
Milestone 1: LMS Training
All of the LMS users have to be trained on how to use the new platform. LMS Training is usually conducted by your LMS Provider. In fact, this should be one of your considerations prior to purchasing an LMS. Some providers offer it for FREE but some actually charge a massive amount for this. Therefore, ensure you verify with your LMS provider if training your LMS Admin, Trainers, or Instructors are all part of the deal.
All of the back-end users should be trained on all the workflows of the system. These usually include:
Account/ User Creation
Course Creation/ Configuration
Adding Modules/ Lessons/ Activities
Setting the Org Structure
Creating Teams/ Social Groups
Creating the Training Calendar
Course Enrollment Process
Creating Course Completion Certificates
Milestone 2: User Journey Mapping
Your learners journey will definitely change now that learning will take place in the digital world. If course enrollment used to happen via email, or course attendance usually happens during the live event where learners can sign an attendance sheet, these will now change.
The first thing that you have to do is to identify what the goals of your learners are and map their experience/ journey based on the features and capabilities of your LMS.
The usual user/ learner goals are:
Join groups/ teams
Milestone 3: LMS Configuration
Now that you’ve mapped the journey of your users, you may now configure the LMS according to those journeys. At this stage, you may start creating the backbone such as adding users and assigning their user roles (learner, leader, instructor, admin, etc). Most LMS can also be configured to adhere to your branding guidelines. This is important so your learners/ user are able to connect to the company while navigating through the new system. You may also start creating course outlines at this stage in preparation for the next milestone.
Milestone 4: Content Migration
You already have your LMS set up, now it’s time for you to add your contents. Depending on what LMS you use, your course materials can be in a form of audio, video, interactive e-Learning lessons (SCORM), PDF files, and many more.
Note that creating videos is usually done outside the LMS. But if you want to create straightforward content like text and images, you may do so in most systems. What matters here is that you’re creating your courses based on well-written or produced instructional design to ensure your learners will achieve the learning objectives/ outcomes.
Milestone 5: Course Testing
Before enrolling, or allowing your learners to enroll, make sure that you conduct a testing or pilot testing. This is usually conducted by the LMS administrators or instructors together with some reviewers who could give feedback on the end-to-end experience- from enrollment to getting their certificate of completion. Once you receive feedback, ensure that you make changes to improve the learning experience.
Milestone 6: Employee Orientation
Most organizations implement digital learning without proper communication and change management. Orienting your users is critical in the success of this new learning environment. You may want to emphasize the WHY at this stage. Why does the organization need to shift to digital learning? How will this shift impact the business? And how can they contribute to the success of this new learning model?
Unlike your LMS Administrators, instructors, or trainers, employees as learners/ users do not need to know the back-end process of the system. They just need to know the common processes like how they can login, enroll in a course, browse through the catalog, view training calendar, and update their profile.
Milestone 7: Leaders Orientation
If your learners/ employees have an orientation, your leaders should have too. And yes, it has to be a different session. This is because your leaders also need to know the roles of leaders/ managers in the system.
In most LMS, leaders/ managers have a unique role so they can:
Enroll their team members in a course
Generate a report so they track their team members course completion
This is also where you can influence your leaders to encourage their team members to take an active role in their learning and development.
Milestone 8: Go-Live
You’ve all worked hard on this, so it’s time to launch your new platform! You can be very creative on how you will launch digital learning in your company. You can have a campaign that leads to a day, or a video of key leaders in your organizations. The ultimate goal is to get the message across, and get them to log-in to your new platform and get started learning!
Milestone 9: Gather Feedback
But it doesn't end during your launch. You have to continuously listen for feedback and gain more insights from your employees. Gather as many feedback as you can and continue improving your offering.
Need Help in Implementing Digital Learning?
Though the processes mentioned are already helpful and beneficial if you are starting to transition your company training and employee development into Digital Learning, it is still understandable that you might feel overwhelmed and confused with the complexity of the process.
But don't worry, The Prevo team is here to help you create concrete and customized design for your company's journey towards digital learning. We can also suggest proven and tested tools and technologies that will boost productivity and minimize your company's ineffective training processes.