Reskilling and Upskilling: Getting the Workforce Ready for the Upturn



The COVID-19 pandemic has tested the level of advancement and resilience of organizations and institutions to abrupt change in the work environment.


With inadequate preparation, organizations are prompted to shift from face-to-face to remote or hybrid workplaces to ensure the continued operations of critical business functions during emergencies like a global health crisis.


But this sudden work arrangement transition poses a challenge for human resource (HR) management when business-as-usual approaches to serving clients, meeting with stakeholders and collaborating with colleagues—or just getting any work done—require careful considerations particularly here in the Philippines as stringent mobility restrictions are put in place in almost all cities and provinces to contain the spread of the virus.


The HR team is confronted with a task to rethink the workforce and employee planning, management, performance, and experience strategies that will address the asks of the new normal.